Help is one email away.
Real humans, dedicated to your books. Email us anytime — we respond within one business day.
Eastern Time. Closed on major U.S. holidays.
Most messages get a reply much sooner.
Support topics
Technical support
Trouble with the website, the future mobile app, or any ELM tool — we'll help you get unstuck.
Billing & subscriptions
Questions about invoices, plan changes, or upcoming subscription products.
Account assistance
Update your account details, change service tiers, or transfer ownership.
Bug reporting
Found something broken? Send steps to reproduce and screenshots if possible.
General questions
Anything else — about services, scope, integrations, or onboarding.
Bookkeeping help
Active clients can ask about reconciliations, categorizations, and reports any time.
Support questions
How do I contact support?+
Email support@elmbookkeepingpro.com or use the Contact form. Business hours are Monday–Friday, 9:00 AM–5:00 PM.
How fast do you respond?+
Typically within one business day.
What if I find a bug or issue with the website or app?+
Email support@elmbookkeepingpro.com with the steps to reproduce and a screenshot if possible — we'll get on it right away.
Still need a hand?
Email support@elmbookkeepingpro.com — or use our contact form for longer messages.